Senior Wedding Boutique Associate
4 days ago
We are seeking a Luxury Bridal Operations Specialist who shares our passion for delivering exceptional service and creating unforgettable experiences for our brides. The ideal candidate will possess excellent interpersonal and communication skills, with a professional demeanor and polished appearance.
Responsibilities:- Front Desk Operations:
- Manage front desk operations, ensuring a seamless and luxurious experience for our brides and guests.
- Coordinate appointment scheduling, including confirmations, follow-ups, and management of the calendar system.
- Bridal Software Support:
- Act as the main point of contact for our bridal management software, ensuring all information is accurate, updated, and accessible.
- Train and assist staff in utilizing software functionalities for appointment management, client records, and sales processing.
- Troubleshoot basic issues related to the bridal software to keep operations running smoothly.
- Sales & Stylist Assistance:
- Support bridal stylists with the sales process, including processing payments, updating client information, and coordinating necessary paperwork.
- Ensure all sales documentation is completed accurately and maintain the confidentiality of client and store information.
- Track and assist with special orders, exchanges, and any post-sale inquiries.
- Inventory Control:
- Assist with inventory management, including tracking stock levels and coordinating with the back office for inventory replenishment.
- Maintain an organized, elegant, and pristine display area, restocking as necessary to ensure merchandise is presented beautifully.
- Coordinate with the operations team to manage new arrivals, and update product information in the system as needed.
- Customer Relations & Support:
- Provide high-level service and engage with brides and their families to answer questions, offer guidance, and ensure an unforgettable experience.
- Manage general inquiries, concerns, and client communications via phone, email, and in-person interactions.
- Foster a welcoming, positive atmosphere aligned with the store's luxury brand image.
As a valued member of our team, you can expect comprehensive benefits, including health insurance, paid time off, and professional development opportunities. Our competitive salary range is $45,000 - $55,000 per year, based on experience and qualifications.
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