Service Partner

3 weeks ago


Phoenix, Arizona, United States A New Leaf Full time

A New Leaf is seeking a dedicated Support Partner to join our team at our central Phoenix campus. As a Support Partner, you will provide direct support to families experiencing homelessness, helping them navigate available resources and services.

Key responsibilities include conducting intake assessments, developing personalized support plans, assisting with daily living needs, and facilitating access to housing, employment, and educational opportunities.

The ideal candidate will have strong interpersonal skills, experience in social services, and a genuine passion for helping families achieve stability and self-sufficiency.

Hourly Pay Range: $16 - $19 (depending on years of experience)

Required to complete our "New Hire Orientation" held on the first work week of employment, Monday-Friday, 8am-5pm at our HR Campus in Mesa, AZ; subject to change upon completion of orientation requirements which may grant early release of orientation before Friday; orientation not offered evenings or weekends.

0-2 years of experience working with homeless or economically disadvantaged populations preferred, but not required.

Responsibilities:

  • Greet residents, visitors, vendors, and guests in a welcoming manner and issue visitor badges
  • Check that all guests have received and are wearing a guest badge prior to entry into any campus building or onto campus grounds
  • Document (verbal/written) and submit significant and routine paperwork such as shift reports, daily activities, special concerns, client entry/exit forms, etc.
  • Answer and screen phone calls (multiple lines) and be able to provide resources/screening crisis calls
  • Assist with the introduction of program and facility orientation
  • Brief residents on program rules, chores, housekeeping requirements, fire safety instructions, social distancing, Universal precautions, and assuring adherence
  • Monitor campus activity and respond to resident needs, facility concerns, and emergencies
  • Participate in resident supervision regularly as required by state law and A New Leaf policy
  • Assist with maintaining program appearance, cleanliness, and maintenance of agency physical plant, equipment, and/or agency vehicles
  • Accept community donations and may be required to pick up and transport donations to the Shelter and/or our Donation Center
  • Assist Case Managers with weekly unit checks and assist with move-in process as needed
  • Operate video monitoring equipment
  • Check doors and windows of buildings to ensure they are tightly closed and locked when not in use
  • Class One Fingerprint Clearance Card


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