Learning Business Partner, Pharmacy L&D

1 week ago

Phoenix, Arizona, United States Amazon Full time
About the Role

We are seeking a highly skilled Learning Business Partner to join our Amazon Pharmacy team. As a Learning Business Partner, you will play a critical role in developing and implementing training programs to support the growth and success of our pharmacy operations.

Key Responsibilities:

  • Partner with operations leaders to identify and maintain a pool of ambassadors, monitoring sentiment and engagement for program success
  • Lead a team of trainers to design, develop, and deploy Ambassador Training materials and classroom training materials
  • Partner with the Learning M&E team to establish mechanisms to measure program effectiveness, identify opportunities, and develop actions for improvement
  • Partner with S&OP, finance, and operations to plan and account for all training hours through attending Labor Solve meetings and other mechanisms
  • Attend and present on staff meetings, WBRs, or other meetings to discuss the state of training, new hire readiness, opportunities, and actions, and % plan on labor hours, including bridging misses as needed
  • Communicate directly with operations leaders to create and provide training plans and performance metrics
  • Identify business problems and gaps and partner with appropriate team members/stakeholders to create and drive actions
  • Partner with the Onboarding Team to support the transition from Day 1-3 to Ambassador Training
  • Track and communicate "New Hire Pushes" to impacted stakeholders (HR, Ops, Compliance)
  • Has a strong bias for action in identifying areas to improve processes
  • Desire to drive metric-driven performance
  • Other duties as assigned
  • Must be open to varying shifts dependent on business needs (this includes but is not limited to nights, weekends, and holidays)

    About the Team

    You will work alongside peer Learning Business Partners to support Amazon Pharmacy's functional training within Fulfillment, Pharmacy Services, and Customer Care.

    Basic Qualifications

    • Bachelor's degree or 2+ years related experience
    • Ability to obtain pharmacy technician licensure, certification, or state equivalent in the pharmacy's domicile state, if required by the local Board of Pharmacy
    • Demonstrated strong ability to coach and provide feedback to others
    • Demonstrated ability to maintain ownership and oversight of multiple locations

    Preferred Qualifications

    • Prior training, facilitation, instructional design experience
    • Passionate problem-solving skills
    • Ability to travel up to 25% of the time
    • Understanding of group and individual facilitation, instructional design basics (ADDIE Model), performance feedback (Kirkpatrick Scale)
    • Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service

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