Principal IGA/IAM Services Engineer

2 weeks ago

Los Angeles, California, United States Saviynt Full time
About the Role

Saviynt is seeking a highly skilled Principal IGA and CPAM Cloud Services Engineer to join our team. As a key member of our Engineering team, you will be responsible for triaging, updating incident tickets, and resolving technical issues through debugging research and investigation.

The primary responsibility of this role will be to ensure that customer-reported incidents are resolved and recovered within agreed service levels, with a focus on root cause analysis and automation to detect and prevent future issues.

Key Responsibilities
  • Identify, debug, and troubleshoot break-fix issues and take them to resolution
  • Respond and resolve issues within agreed service levels
  • Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
  • Communicate with end-users/businesses to explain the issue(s) and resolution, providing technical analysis for production incidents, resolution, and root cause analysis
  • Publish knowledge articles for incidents and service requests, prepare technical documents for standard operating procedures
Requirements
  • Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM, or ISIM
  • Extensive experience in database operations and SQL
  • Strong hands-on experience with scripting (e.g., Shell, JavaScript, Python, Groovy)
  • Knowledge and experience in invoking REST/SOAP web services using tools like Postman
  • Basic knowledge of operating systems such as Linux, Unix, and Windows
  • Prior experience integrating with any SSO providers
  • Experience working with global customers and strong customer focus
  • Excellent written and verbal communication skills
Preferred Qualifications
  • Domain knowledge in Privileged Access Management (PAM)
  • Hands-on experience in PAM products like Cyberark, BeyondTrust
  • Experience with any ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc.
  • Hands-on experience in internals of cloud components (e.g., Public Cloud, Containers, Kubernetes, Applications, APIs)
  • Strong understanding of Cloud offerings - AWS or Azure preferred
  • Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering (SRE)
What We Offer
  • Competitive total rewards package
  • Learning and growth opportunities
  • Tremendous opportunities to advance in your career

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.

We are an equal opportunity employer and welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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