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Lead Patient Care Coordinator

2 months ago

Columbus North Carolina, United States Blue Ridge Health Full time
Job Summary

Blue Ridge Health is seeking a highly skilled Lead Patient Navigator to join our Clinical Team in a leadership role. The successful candidate will be responsible for leading the Patient Navigator team to improve patient outcomes and provide exceptional care.

Key Responsibilities
  • Lead the Patient Navigator team to achieve high-quality patient care and outcomes.
  • Develop and implement training programs for new Patient Navigators to ensure they have the necessary skills and knowledge to provide excellent patient care.
  • Provide ongoing support and guidance to Patient Navigators to ensure they have the resources and information needed to provide high-quality care.
  • Oversee the auditing process for discount applications to ensure accuracy and timeliness.
  • Identify trends in audit errors and provide feedback to office managers to improve errors.
  • Track and analyze data on assistance provided to patients, including food, housing, and insurance assistance.
  • Assess patient needs based on reporting measures and communicate with supervisors to ensure effective care.
Requirements
  • High School Diploma or equivalent required.
  • Community Health Worker Certification required or obtained within the first year of employment.
  • Bachelor's degree in healthcare or social services related field, preferred.
  • Familiarity with Medicaid, Medicare, Health Insurance Marketplace, private health insurance, SNAP, and other local, state, or national social safety net programs strongly preferred.
  • Ability to be certified as a Certified Application Counselor (CAC) and Senior's Health Insurance Information Program (SHIIP) counselor within one month of hire.
  • Valid driver's license and reliable transportation required.
About Blue Ridge Health

At Blue Ridge Health, our mission is to improve health, inspire hope, and advance healing through access to compassionate, affordable, and quality care. We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.