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Banquet Operations Manager
2 months ago
About the Role:
The Banquet Operations Manager is responsible for overseeing the planning, coordination, and execution of all banquet functions at the Wyndham Grand Pittsburgh. This includes supervising and assisting with the set-up, service, and clean-up of assigned events, ensuring that the hotel's standards are met and that guests receive exceptional service.
Key Responsibilities:
- Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
- Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
- Respond to guests' needs in a timely manner and communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
- Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
- Assist in service of functions as required, including requisitioning liquor for all banquet bars and maintaining proper control over banquet beverage service.
- Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
- Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
- Follow all state liquor laws and be familiar with banquet menus and prices.
- Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager, including holding pre-function meetings and checking staffing and menus prior to events.
- Assign side-work duties and stations to all servers and supervise the service of station or banquet room.
- Prepare banquet checks and obtain signatures from guest contacts, monitor ongoing functions throughout assigned shift, and supervise the breakdown and clean up of all functions assigned.
- Verify servers' paperwork when event is complete and prepare accurate captains reports.
- Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff and assist in set up of audio/visual as necessary.
- Handle items for Lost and Found according to the standards and ensure overall guest satisfaction.
About Wyndham Hotels & Resorts:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- A comprehensive training program
- A chance to work with a global leader in the hospitality industry
