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Customer Service Representative

2 months ago

Lake St Louis, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Inspect and maintain equipment on the lot, ensuring it is in good working condition.
  • Answer questions and educate customers on products and services, promoting U-Haul's offerings.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, and fill propane tanks, as needed.
  • Drive a forklift, as required, and participate in ongoing continuous education through U-Haul University.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs.

Benefits
  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package.
  • On-the-job education and training.
  • Access to U-Haul's Employee Stock Ownership Plan (ESOP).
  • 24-hour physician availability for kids.
  • Dental and vision plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.