IT Asset Management Specialist
2 weeks ago
Position Title:
IT Asset Management Specialist
Location:
Not Specified
Category:
Technology
Employment Type:
Full-Time
Remote Work:
No
Overview:
The IT Asset Management Specialist plays a crucial role in overseeing the lifecycle of IT assets, ensuring precise monitoring from acquisition to deployment and financial reconciliation.
Key Responsibilities:
1. Manage equipment requests received through the ServiceNow ticketing system, assessing whether to deploy new or refurbished assets.
2. Generate quotes for new hardware acquisitions from approved vendors.
3. Process Purchase Order submissions efficiently.
4. Ensure timely and accurate receipt of materials at the facility.
5. Create deployment tickets for received equipment.
6. Maintain and update the inventory tracking database for all assets, including those ordered, received, deployed, and repurposed.
7. Rotate spare equipment into active use as required.
8. Monitor deployment progress until completion.
9. Confirm receipt of equipment and authorize payment invoices.
10. Keep an internal inventory of department-specific assets.
Assist IT Field Support and Technical Support teams with on-site requests, including:
- Deskside Moves/Adds/Changes
- Equipment exchanges
- General technical assistance.
May involve the installation and configuration of operating systems and software applications.
Facilitate the recycling process for outdated equipment.
Create documentation and develop workflows to enhance existing processes and procedures.
Perform additional tasks as assigned by the department manager.
Collaborate effectively within the team to influence task outcomes positively.
Qualifications:
Education:
Preferred: Bachelor’s Degree
Experience:
Minimum: 0 years
Preferred: 2 years in Customer Service or Customer Relations; a background in Information Technology is advantageous.
Skills and Abilities:
- Positive attitude and a willingness to assist across the service department.
- Commitment to keeping up-to-date with technology and procedures.
- Proficient in both written and verbal communication.
- Ability to thrive in a fast-paced environment and meet deadlines.
- Capable of managing multiple projects while paying attention to detail.
- Team-oriented with a collaborative spirit.
- Eager to learn and apply existing tools and processes effectively.
Corporate Values:
- Open Communication
- Accountability for customer issues and actions
- Teamwork through cooperation
- Creating a Fun workplace
- Integrity in all interactions
- Service Orientation with a focus on customer needs
- Humility in all professional dealings.
Disclaimer:
Logix Federal Credit Union is an equal opportunity employer, committed to a diverse and inclusive workplace.
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