Technical Support Professional

3 weeks ago


Bensenville, Illinois, United States Midwest Goods Inc Full time

About Us:

Midwest Goods Inc. is a leading wholesale distributor of vape and electronic cigarette products. We prioritize innovation, customer satisfaction, and employee growth. Our commitment to Service Spirit, Team Spirit, and Spirit of Progress drives us forward.

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We're looking for a skilled IT Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support, troubleshooting complex issues, and managing helpdesk requests.

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This role offers a competitive salary of $75,000 per year, with opportunities for additional compensation based on performance and experience. Our office is situated in Bensenville, IL, with regular travel required to other Midwest Distribution locations and vape trade shows.

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Responsibilities:

  • Deliver exceptional technical support to staff across all Midwest Distribution locations.
  • Analyze and resolve complex technical issues in a timely manner.
  • Monitor and maintain accurate records of IT assets and warranties.
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Requirements:

  • Degree in Information Technology, Computer Science, or a related field.
  • Minimum 3 years of experience in IT support or a related technical role.
  • Experience working in a multi-site environment is highly desirable.


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