IT Support Specialist Role

2 days ago


Bensenville, Illinois, United States Midwest Goods Inc Full time

**Company Overview**

Midwest Goods Inc. is a wholesale distributor of vape and electronic cigarette products, founded in 2014. We value meeting our ethical principles, maintaining business integrity, and upholding our Service Spirit, Team Spirit, and Spirit of Progress.

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We are seeking an IT Support Specialist to join our team. This role will play a pivotal part in advancing our IT infrastructure, systems, and support processes. The ideal candidate will possess a proactive mindset, high sense of urgency, and excellent technical skills.

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The Salary for this position is $75,000 per year, with the possibility of additional compensation for travel and overtime. Our office is located in Bensenville, IL, but we require occasional travel to other Midwest Distribution locations and vape trade shows.

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Job Description:

  • Provide advanced technical support across all Midwest Distribution locations, including hardware, software, and network-related issues.
  • Troubleshoot complex problems in a timely manner to minimize operational disruptions.
  • Manage and track support requests using helpdesk software, ensuring timely resolution and effective communication with end-users.
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Required Skills and Qualifications:

  • Associate or bachelor's degree in information technology, computer science, or a related field.
  • 3+ years of experience in IT support or a related technical role.
  • Experience working in a multi-site environment is preferred.
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Benefits:

  • Annual Performance Review - Up to 8% at yearly review.
  • Annual Perfect Attendance gift card Ceremony.
  • Casual Work Environment.
  • Employee Assistance Program.
  • Generous Paid Time off Program.
  • Insurance Coverage.
  • Paid Holidays.


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