Patient Service Associate

3 days ago

Raleigh, North Carolina, United States Dukehealth Full time
About Duke Raleigh Hospital

Duke Raleigh Hospital is a 204-bed hospital located in Raleigh, North Carolina, and has been part of Duke Health since 1998. It has served Wake County for over 35 years, providing a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Job Summary

We are seeking a Patient Service Associate to join our team at Duke Raleigh Hospital. The successful candidate will be responsible for coordinating and participating in various duties associated with management, scheduling, customer service, and patient care.

Key Responsibilities
  • Prepare for clinic visits by reviewing next day patients and explaining billing to patients
  • Check-out patients, schedule tests and procedures, and complete and distribute ancillary service requisitions
  • Answer telephone, take and deliver messages to physicians, nurses, and patients
  • Make return appointments by scheduling patients into the encounter forms
  • Prepare encounter forms, investigate and account for missing encounter others, and report obtained medical information from patients and referring specific chart documents and requisition/transmittal documents
  • Enter pre-visit orders and prepare new patient charts, pick up X-rays, office charts, medical records, reports, petty cash, and collections bag
  • File history sheets, ancillary reports, and all other required patient record documentation, return medical records, and attach HIPPA/Medicare documents to the Check-in patient upon arrival in the practice
  • Identify correct patient information in Maestro Care, verify patient demographic data, edit Maestro Care as needed, and accurately identify the appropriate account for patient visit
  • Present and educate patients on required forms and obtain signature as required by policy and procedure, complete all Maestro Care check-in files, and manage all appropriate alerts
  • Collect and post co-payments and balances on accounts due, imprint all patient file, and distribute insurance cards as indicated by procedure
  • Coordinate all labs/procedures as requested, maintain private physician office charts, forms, audit encounter forms for completeness and accuracy before batching, and batch encounter forms or charge posting in Maestro Care
Requirements
  • Strong verbal and written communication skills
  • Basic PC and data entry skills
  • Knowledge of medical terminology and telephone etiquette
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others
  • Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms
Preferred Qualifications
  • Minimum of one year of work experience in directly communicating and providing service to patients or public, preferably in a healthcare-related field
  • Experience in effectively coordinating multiple tasks or activities
Work Environment

Duke Raleigh Hospital is a smoke-free and tobacco-free campus. We are an equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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