Senior Systems Administrator

4 weeks ago


Columbia, South Carolina, United States Dentsu Aegis Network Full time
Job Description

This role is a hybrid position that supports the infrastructure within the Infrastructure Managed Hosting (IMS) environment. The Systems Administrator will provide escalation support for incidents and service requests.

The Systems Administrator reports to the Manager, IMS Operations. You will work with a team of geographically distributed staff and contract employees.

The ideal candidate will have the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls.

In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow.

Responsibilities:
  • Implement, configure, and maintain Windows and Linux OS servers
  • Implement, configure, and maintain multiple Cloud-based and on-premise Data Center services
  • Configure and maintain Active Directory Domain Services, supporting Active Directory tasks
  • Deploy and maintain Cloud-based IaaS Virtual Machines, Application, and Networking Services to support growth into the Cloud
  • Troubleshoot and provide technical support of Enterprise-class systems, following ITIL/ITSM processes while maintaining compliance with all company policies, procedures, and standards
  • Provide Incident and Service Request support for assigned IT and Managed Hosting platforms
  • Plan, coordinate, and execute Change Management activities
  • Ensure that all solutions are aligned with ITIL/ITSM standards
  • Ensure that controls for Security and Availability of the IMS environment are maintained and followed identify areas in need of improvement and develop a solution that addresses those needs
  • Manage multiple Incidents and Service Requests while adapting to changing business conditions
  • Document Standard Operating Procedures for repeatable tasks
  • Provide input to automation efforts
  • Be an escalation point for Incidents and Service Requests the Tier 1 Analyst teams are unable to resolve
  • Provide on-call and after-hours support as required
  • Other duties as required as our needs change


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