Key Account Order Management Specialist
4 days ago
About Johnson Controls:
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Career Advancement Opportunities:
We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued.
Competitive Compensation Package:
This position includes a competitive hourly range: $26-$37 per hour, based on education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one, paid vacation, holidays, and sick time.
Job Summary:
This position is responsible for the management of customer orders from receipt of order to shipment of product. Key responsibilities include communicating daily with customers via phone, entering customer orders into Order entry system the same day the order is received, promoting and supporting sales promotions, collaborating with regional sales force and other field staff to deliver premier customer service.
Required Qualifications:
- High School diploma or equivalent combined education and experience
- Experience related to Customer Service and high-volume calls
- Proficiency in a Windows operating environment, including email and Microsoft Office software
- Strong interpersonal skills and decision-making abilities
- Effective and professional communication and organization skills
- Strong conflict resolution skills
About This Role:
The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Forklift experience is preferred. JCI employees are valued members of the Johnson Controls family, dedicated, skilled, and passionate individuals who contribute to the success and growth of our company.
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