Customer Order Manager
4 days ago
We are seeking an experienced and skilled Customer Order Manager to join our team at Johnson Controls. In this role, you will be responsible for managing customer orders from receipt to shipment, ensuring timely delivery and excellent customer service.
About the Role:
- You will communicate daily with customers via phone and email to resolve any issues or concerns.
- Enter customer orders into our order entry system promptly, ensuring accurate and up-to-date information.
- Promote and support sales promotions to drive business growth.
- Collaborate with regional sales force and other field staff to deliver exceptional customer service.
- Work closely with various departments, including credit, billing, shipping, purchasing, technical service, and warranty, to ensure seamless order management.
- Research and resolve customer complaints and issues efficiently.
- Provide same-day responses to customers regarding scheduled dates and backorder status of products.
- Process credit and return requests in a timely manner.
- Maintain daily order maintenance to ensure timely delivery based on customer demand.
What We Look For:
- A High School diploma or equivalent combined education and experience.
- Experience related to Customer Service and high-volume calls.
- Proficiency in a Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal skills and decision-making abilities.
- Effective and professional communication and organization skills.
- Strong conflict resolution skills.
- Ability to work effectively in a fast-paced environment.
Compensation and Benefits:
This is a hourly paid position, with an estimated hourly range of $23.41-$35.47, depending on qualifications and experience. Our competitive benefits package includes comprehensive benefits, 401K plan, medical, dental, vision care, paid vacation, holidays, and sick time. Visit our careers page for more details.
About Us:
Johnson Controls employees are valued members of our team, dedicated to creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. We prioritize investing in our employees' well-being, providing opportunities for career advancement, and promoting a culture of safety and sustainability. Join us in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
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