Omni Channel Support Specialist

3 weeks ago


Raleigh, North Carolina, United States Anthropologie Full time

**Job Summary**

The Omni Channel Support Specialist plays a vital role in contributing to the customer experience by supporting omni service processes. As a member of our team at Anthropologie in Raleigh, North Carolina, you will be responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.

Responsibilities:**

  1. Strategically Process Order Queue: Strategically process order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
  2. Facilitate Omni Process: Facilitate the transfer of online products back to the warehouse.
  3. Maintain Organizational Standards: Maintain organizational standards related to supply needs, technology, workstations, order staging and pickup areas.

About Our Team:

  • Communication and Relationships: Communicate daily with the leadership team on omni processes to ensure task completion.
  • Problem-Solving Skills: Proactively escalate issues that may be impacting the ability to fulfill orders.

Benefits: We offer comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more.



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