Technical Leader for Benefits Administration
6 days ago
As a member of the Benefits Experience and Technology (BXT) team at Amazon, you will play a key role in building a seamless benefits experience for employees. You will work closely with product support leads and software engineering teams to own issues from start to finish, including coordination, customer communication, and task tracking. Your technical expertise will be essential in developing processes and mechanisms to support incoming tickets, as well as troubleshooting and documenting findings.
Key Responsibilities:
- Technical leadership of the BXT Support Tools and Automation team
- Partnership with product support leads and software engineering teams
- Ownership of issues from start to finish
- Development of processes and mechanisms to support incoming tickets
- Extensive troubleshooting and documentation of findings
Requirements:
- 3+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- Demonstrable understanding of web services, data systems, technical workflows, and software development lifecycle
Preferred Qualifications:
- 4+ years of software development or technical support experience
- Knowledge of distributed applications and enterprise applications
- Experience using AWS tools, including CloudWatch, S3, DynamoDB, and Lambda
- Experience supporting large-scale enterprise applications
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