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Regional Director

2 months ago

Miami, United States Affinity Management Services Full time

Job Summary:

Ambitious and results-driven professional sought to lead our Community Association Management team as a Regional Director. In this role, you will be responsible for cultivating strong relationships with association boards, overseeing vendor relations, managing finances, and providing administrative support. If you have a passion for community association management and a proven track record of leadership, we encourage you to apply.

Key Responsibilities:

  • Leadership and Management: Supervise and provide guidance to Community Association Managers (CAMs) and other team members, ensuring effective management and support across all locations.
  • Association Board Relations: Develop and maintain positive and productive relationships with association boards, ensuring effective collaboration and communication.
  • Vendor Management: Oversee the performance and activities of association vendors, ensuring their cooperation and the quality of work provided when servicing the association.
  • Financial Management: Monitor and review the association's finances, ensuring CAMs provide accurate financial statements. Provide guidance to the board for making sound financial decisions based on these reviews.
  • Budgeting and Planning: Ensure CAMs prepare the association's annual budget, conducting detailed analyses of expenses, and offer recommendations for necessary funding to meet financial responsibilities.
  • Administrative Support: Ensure CAMs offer comprehensive administrative support, including the preparation of essential documentation to facilitate the smooth running of association meetings.
  • Correspondence and Communication: Oversee the receipt and processing of important correspondence by CAMs, ensuring timely and appropriate responses.
  • Management Planning: Develop a comprehensive management plan to guide the board of directors, aligning goals and objectives and setting accurate expectations.
  • Project Management: Ensure the creation of Requests for Proposals (RFPs) for job requests by CAMs. Review and analyze received bids to ensure accurate presentations of project specifications.
  • Emergency Response: Serve as the point of escalation for association emergencies, providing support to CAMs in making timely and effective decisions.
  • Property Inspections: Oversee major improvement projects managed by CAMs, particularly those exceeding $10,000 in capital. This includes reviewing RFPs, coordinating meetings, and monitoring vendor interactions.
  • Communication and Teamwork: Establish clear, thoughtful, and consistent communication with the board, unit owners, vendors, and government agencies, conveying critical information, updates, and instructions as needed.
  • Training and Development: Develop meaningful professional relationships with CAMs reporting to them, fostering a collaborative and supportive work environment. Train and develop CAMs on AMS processes and procedures, helping them reach their full potential.
  • Regular Meetings: Conduct monthly meetings with CAMs and check in regularly with the team to ensure alignment, address concerns, and provide ongoing support.
  • Site Visits: Create a weekly schedule to visit all properties within their portfolio, ensuring consistent oversight and engagement.
  • Leadership Team Meetings: Attend meetings with the leadership team and provide clear updates on any challenges and success stories.
  • Company Values: Represent Affinity Management Services values at all times.

Requirements:

  • Community Association Manager License: Active Community Association Manager License
  • Customer Service and Communication Skills: Strong customer service, communication, and interpersonal skills.
  • Written and Verbal Communication Skills: Effective written and verbal communication skills.
  • Organizational and Time Management Skills: Highly organized, people-oriented individual. Ability to work under tight deadlines and prioritize effectively.
  • Leadership and Coaching Skills: Ability to present and communicate in front of large audiences. Coaching and training abilities.
  • Technical Skills: Intermediate to advanced command of computer hardware/software, including Microsoft Office suite. Valid Driver's License.

Education and Experience:

  • Education: Associate's degree required (preferred concentration in Business, Real Estate, and/or Hospitality).
  • Experience: 4+ years of Community Association Management and/or business experience with increasing levels of leadership and management responsibility.
  • Technical Skills: Proficiency in Microsoft Office Applications and Property Management systems.

Preferred Education and Experience:

  • Education: Bachelor's degree with a concentration in Business, Real Estate, and/or Hospitality.
  • Experience: Demonstrated experience conducting presentations in conjunction with Business Development and Sales. Management of large teams and projects. Experience with accounting concepts, P&L, and budget preparation.

Working Conditions:

  • Work Schedule: Full-time position with variable hours and potential weekend work.
  • Travel Requirements: Frequent travel (more than 50%) to on-site locations.
  • Work Environment: Indoor and outdoor work, including property inspections.
  • Physical Requirements: Physical requirements, including hearing, visual acuity, mobility, and lifting.

About Us:

Affinity Management Services is a leading provider of community association management services. We are passionate about delivering exceptional service to our clients and are committed to building long-term relationships with our team members.

Our Values:

  • Relationship Focus: Be Reliable To All | Take Ownership | Work Collaboratively
  • Teamwork: Commit to Self-Development | Set High Standards | Hold yourself & others accountable.
  • Professionalism: Instill Trust | Be Open & Honest | Be an active listener.
  • Solutions Driven: Get things Done | Achieve Results | Think outside the box.
  • Celebrate the Wins: Praise our Milestones | Highlight Achievements.

What We Offer:

  • Benefits Package: Fully paid medical insurance option, voluntary dental, vision, life insurance, and short-term disability.
  • Compensation and Benefits: Competitive pay, paid time off, a respectful, caring, and positive working environment.
  • Professional Development: Opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.