Service Quality Specialist
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. In this role, you will be responsible for handling customer inquiries and concerns in a professional and timely manner. You will also play a key role in ensuring that customer issues are resolved efficiently and effectively. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Handle inbound and outbound customer contacts in a courteous and professional manner
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues as necessary
- Accurately document and process customer claims in appropriate systems
What We Offer
- Competitive salary: $45,000 - $60,000 per year
- Opportunities for growth and development
- Dynamic work environment
About Mass Markets
Mass Markets is a leading company in the industry, dedicated to providing exceptional customer service. Our team of professionals is committed to delivering high-quality results and exceeding customer expectations. We are passionate about building long-term relationships with our clients and are looking for like-minded individuals to join our team.
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