Customer Service Representative
6 days ago
We are seeking a talented Customer Service Representative to join our team at EMKA Inc. As a key member of our Inside Sales team, you will be responsible for delivering exceptional customer experiences and driving business growth.
The salary range for this role is $58,000 - $68,000 per annum, depending on experience, plus benefits.
Main Responsibilities
- Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.
- Make outgoing calls to customers and prospects to provide product information and resolve queries.
- Manage email communications with customers, using Microsoft Office to create professional emails and maintain accurate records.
- Process and schedule orders efficiently to meet customer needs.
- Verify and update customer profile information to ensure data accuracy.
- Collaborate with outside sales representatives to provide pricing, stock, and other sales-related information.
Qualifications
- A high school diploma or equivalent required; bachelor's degree preferred.
- Minimum 2 years of customer service experience in a sales environment.
- Proven ability to work in a team environment and contribute to achieving sales targets.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Proficiency in Microsoft Office.
- Must be able to pass a background check.
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