Healthcare Customer Service Representative

7 days ago


Middletown, Connecticut, United States Optum Full time
Job Overview

We are seeking a skilled and friendly Patient Services Representative to join our team at Optum in the Tri-State region. As a valued member of our staff, you will play a crucial role in delivering exceptional customer service and ensuring seamless patient experiences.

Salary and Benefits

The estimated salary range for this position is $16.00 to $28.27 per hour. In addition to your compensation, you will be eligible for a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) plan, and education reimbursement program.

Responsibilities

Your primary responsibilities will include:

  • Providing exceptional customer service to patients and visitors, answering their queries, and addressing their concerns in a professional and courteous manner.
  • Greeting and registering patients, instructing them on procedures, directing them to appropriate areas, and scheduling appointments as needed.
  • Receiving payments from patients, issuing receipts, and posting payment data accurately and efficiently.
  • Verifying patient demographic and insurance information, ensuring accuracy and completeness, and updating records as necessary.
  • Explaining and reviewing registration forms with patients, obtaining signatures, and providing necessary documentation.
Requirements

To succeed in this role, you must possess:

  • A high school diploma or equivalent.
  • At least one year of experience in customer service or healthcare-related roles.
  • Intermediate level of computer proficiency, including working with multiple web browsers, dual monitors, and electronic health records.
About Optum

Optum is a leading health services company committed to improving the quality of care and enhancing the lives of people across the United States. We strive to create a healthier world by mitigating our environmental impact, enabling equitable care, and addressing health disparities. Join us in our mission to make a meaningful difference in the lives of others.



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