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Support Expert
3 weeks ago
About the Opportunity
">PURA, Inc. is seeking a highly skilled Support Expert to join their team. In this role, you will be responsible for providing world-class customer service via email, chat, and phone calls. You will also be responsible for identifying and assessing customers' needs to achieve satisfaction while providing accurate, valid and complete information.
">Responsibilities
- Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Support customers by providing world class customer service via email, chat, and phone calls.
- Provide essential feedback regarding escalation trends, opportunities and challenges to Customer Care Management.
About Us
PURA, Inc. is a company that married smart-home technology and fragrance diffusers, all controlled by the Pura app. We are partnering with leading premium fragrance brands, celebrities and lifestyle brands in the industry to bring customers' favorite scents to their home with the touch of a button.
