Branch Operations Specialist
2 weeks ago
At New Omni Bank, National Association, we are seeking a highly skilled and detail-oriented Branch Support Officer to join our team. This role plays a crucial part in ensuring the efficient operation of branch activities across our bank.
Key Responsibilities:- Provide comprehensive operational support to branches, including staffing coverage, operational guidance, and quality control.
- Deliver exceptional customer service to internal and external stakeholders, ensuring their needs are met promptly and effectively.
- Assist with account services, including opening and maintaining personal and business accounts, and identifying opportunities to cross-sell bank products and services.
- Provide expert guidance to branch staff, addressing operational issues and ensuring consistent, accurate branch operations.
- Monitor and review reports related to internal control, regulatory compliance, and quality control, following up as necessary.
- Contribute to process improvement initiatives to enhance branch operational efficiency.
- Conduct regular reviews of branch operations and certifications to ensure compliance with established standards.
- Coordinate and provide training to branch staff to ensure compliance with operational standards and regulatory requirements.
- Ensure all branch staff adhere to compliance regulations, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and the bank's Code of Conduct.
- Collaborate with internal and external auditors, ensuring assignments are completed accurately and on time.
- Maintain open communication with management regarding all branch operational matters.
- A college degree is preferred, with significant relevant work experience also considered.
- Minimum of 5 years of experience in operations, with a strong preference for branch operations expertise.
- At least 2 years of supervisory experience in a banking environment, with responsibilities including employee evaluations, scheduling, and coaching.
- Demonstrated leadership qualities, including professionalism, empathy, and consistent positive behavior.
- Strong analytical skills with attention to detail.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Excellent organizational, communication, and collaborative skills, especially when working with diverse teams.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with banking software; experience with the FIS system is preferred.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
- Strong written and verbal communication skills, with the ability to interact tactfully and effectively with employees, customers, and management.
New Omni Bank, National Association is an equal opportunity employer and is committed to following compliance and adherence to all applicable regulatory requirements, policies, and procedures.
This job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.
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