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Product Concierge Specialist

1 month ago

Arcadia, California, United States Rusnak Full time
Job Summary

At Rusnak Auto Group, we are seeking a highly skilled Product Concierge Specialist to join our team. This role is responsible for ensuring that customers have a seamless ownership experience with their luxury vehicles. The ideal candidate will have excellent communication skills, a passion for luxury cars, and the ability to educate customers on the features and technologies of their vehicles.

Key Responsibilities
  • Deliver detailed customer education and delivery on all models, ensuring that vehicles meet all pre-delivery checklist requirements.
  • Program personalized settings prior to customer delivery and set expectations for the length of delivery.
  • Assess customer knowledge and priorities to personalize delivery for every customer experience.
  • Explain and demonstrate vehicle features and technologies, focusing on customer comfort level and retention.
  • Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
  • Resolve customer inquiries for vehicle technology issues and direct customers to additional information resources.
  • Conduct owner clinics on a consistent basis, such as new owner clinics and franchise infotainment how-to workshops.
  • Utilize CRM daily to assist in responding to new leads promptly and follow up with lost sale prospects to ensure satisfaction.
  • Provide assistance to customers in service waiting areas, including assisting customers at the service drive with vehicle inquiries and visiting the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights.
  • Efficiently and effectively train team members on key vehicle technologies, including training sales and service staff on key technologies and how to best explain and demonstrate them to customers.

Requirements
  • A minimum of 1 year of experience in customer service or a similar position in the automotive, retail, sales, or hospitality industries.
  • A current California driver's license with a clean Department of Motor Vehicle driving record.
  • A required California sales license.

About Us
Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. We are a family-owned and operated business since the 1960s, committed to serving our customers and winning their loyalty. We offer a comprehensive benefits package, including competitive pay, health insurance coverage, and opportunities for professional development and growth within the company.