Fitness Club Representative
3 weeks ago
Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.
Key Responsibilities:- Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
- Assists with membership, retail, and tanning product sales
- Promotes membership privileges, including tanning, group fitness, small group training, and childcare
- Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
- Checks in all members and guests in accordance with company procedures, resolving any member check-in with an alert
- Answers phones in a courteous, helpful, and professional manner
- Communicates special events to members and guests
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Is an expert in all club facility, services, programs, and schedules/hours of operation
- Maintains a clean and organized work area
- Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
- May be asked to clean beyond shift duties to support a clean, crisp, and grand-opening ready facility
- Performs opening and closing checklist and duties
- Minimum 1 year of experience in a service-oriented position preferred
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
- PTO
- Subsidized health insurance coverage (health, dental, vision) for full-time positions
- Basic Life and AD&D
- HSA
- Short-term disability
- Free gym membership
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