Service Excellence Advocate

3 days ago


West Jordan, Utah, United States AlphaGraphics Full time

Job Description

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The Customer Service Representative (CSR) role involves establishing and maintaining positive relationships with our customers, ensuring their requirements and needs are met.

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Responsibilities

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  • Serve as the primary internal representative of the organization.">
  • Convey to the customer our expertise in products, services, and capabilities.">
  • Serve as an external key educator to our community and customers.">
  • Communicate customer requirements to the support team in accordance with company policies and procedures.">
  • Confer with customers by telephone or in person to provide information about products or services, take and enter orders, or obtain details of complaints.">
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.">
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.">
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Qualifications

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  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.">
  • Ability to effectively build relationships with customers and teammates.">
  • Strong written and verbal communication skills.">
  • Desire to continuously look for ways to help people.">
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.">
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Compensation and Benefits

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Competitive Compensation: $18.00 - $22.00 per hour. We value diversity and inclusion in the workplace, offering opportunities for growth and development.



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