Service Excellence Advocate
3 days ago
Job Description
">The Customer Service Representative (CSR) role involves establishing and maintaining positive relationships with our customers, ensuring their requirements and needs are met.
">Responsibilities
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- Serve as the primary internal representative of the organization.">
- Convey to the customer our expertise in products, services, and capabilities.">
- Serve as an external key educator to our community and customers.">
- Communicate customer requirements to the support team in accordance with company policies and procedures.">
- Confer with customers by telephone or in person to provide information about products or services, take and enter orders, or obtain details of complaints.">
- Determine charges for services requested, collect deposits or payments, or arrange for billing.">
- Attract potential customers by answering product and service questions and suggesting information about other products and services.">
Qualifications
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- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.">
- Ability to effectively build relationships with customers and teammates.">
- Strong written and verbal communication skills.">
- Desire to continuously look for ways to help people.">
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.">
Compensation and Benefits
">Competitive Compensation: $18.00 - $22.00 per hour. We value diversity and inclusion in the workplace, offering opportunities for growth and development.
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