Customer Service Advocate

3 weeks ago


West Jordan, Utah, United States AlphaGraphics Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at AlphaGraphics. As an integral part of our customer-facing staff, you will be responsible for building and maintaining strong relationships with our clients.

Key Responsibilities
  • Conduct thorough needs assessments to ensure exceptional service quality
  • Communicate effectively with customers via phone, email, or in-person to address queries and resolve issues
  • Determine charges for services requested and arrange for billing
  • Act as an external key educator to our community, promoting our products and services
Requirements
  • Prior experience in customer-facing roles, with a focus on relationship building and conflict resolution
  • Excellent written and verbal communication skills
  • Able to work independently and as part of a tight-knit team
Compensation and Benefits

The successful candidate can expect a competitive hourly rate of $16.00 - $18.00 per hour, along with access to a comprehensive benefits package including health insurance and paid time off.



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