Customer Service Department Leader

1 week ago


Los Alamos, New Mexico, United States Smith's Food and Drug Full time
Customer Service Department Leader

At Smith's Food and Drug, we're committed to delivering exceptional customer experiences. As a Customer Service Department Leader, you'll play a critical role in establishing and maintaining a safe and clean environment that encourages our customers to return. Your leadership skills will be essential in directing and supervising all day-to-day functions, duties, and activities for the Front-end department.

Key Responsibilities:
  • Establish and maintain a safe and clean environment for customers
  • Direct and supervise Front-end department functions, duties, and activities
  • Implement best practices, goals, and Front-end standards for the department
  • Embody the Customer 1st strategy and encourage associates to deliver excellent customer service
  • Manage cash control, sales, and cash items and records for the store
  • Develop and implement a department business plan to achieve desired results
  • Stay current with present, future, seasonal, and special ads
  • Monitor and control expenses for the department
  • Adhere to all food safety regulations and guidelines
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions

We're looking for a leader who can create an environment that enables customers to feel welcome, important, and appreciated. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.



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