Plumbing Service Manager

2 weeks ago

Fenton, Michigan, United States Rolls Mechanical Full time
Job Title: Assistant Plumbing Service Manager

Rolls Mechanical is a premier Mechanical Contractor that services the state of Michigan and beyond. We are seeking a strategic leader to join our team as an Assistant Plumbing Service Manager.

Job Summary:

The Assistant Plumbing Service Manager will be responsible for planning, organizing, and managing plumbing technical services, delivering preventative, routine, emergency maintenance, and capital projects to all customers, specifically for the Plumbing trade. This role will develop and lead sales strategy to promote growth and ensure the continuous, sustainable, and efficient operation of the Plumbing Services Department and the assets serviced by the department.

Key Responsibilities:
  • Manage plumbing technicians, including recruitment, retention, training, evaluation, administration of time off, disciplinary action, work allocation, problem resolution, and technical support.
  • Partner with Human Resources to develop a strategy for the recruitment and retention of qualified technicians.
  • Manage prompt processing of work orders from stages of work order to invoice to pay.
  • Assist the Plumbing Service Manager with the management and improvement of the Plumbing department's productivity, profitability, efficiency, expense management, etc., to ensure a high-functioning department that meets the company's monthly/annual goals.
  • Responsible for building new client relationships and maintaining ongoing satisfaction of existing clients.
  • Complement and reinforce the Rolls Mechanical Company mission & promote our Core Values at all levels of the organization.
  • Oversee technicians & Plumbing estimating teams' production to improve thoroughness, accuracy, profitability, and responsiveness for service estimates.
  • Acts as the Plumbing technical expert and advisor on behalf of the organization.
  • Participate in walk throughs, generate take offs and build proposals as requested to submit to clients - following up on them to generate sales.
  • Project manage large projects being completed by plumbing service department to ensure quality workmanship and that the work is completed at or under budget and according to the set schedule.
  • Work with plumbing staff technicians, estimators & purchasing team to ensure correct materials are purchased and installed for each application while managing & utilizing existing inventory.
  • Coordinates closely with other departmental leaders to support cross-selling and increase sales of all Rolls Mechanical service trades.
  • Develop a plan and curriculum to advance technical and customer relations/service skills across the organization. Plans should include on the job (OJT) training, apprenticeships, internal classroom, and external training sources.
  • Manage all warranty concerns within the department & escalate as necessary. Acts to remediate non-billable expenses to the company while maintaining customer satisfaction.
  • Deliver a growth strategy focused on expanding our service areas' density and geographic reach.

We prioritize your family and home life, so you can have a life outside of work no matter the time of year. Attention to detail, punctuality, professionalism, and communication are a requirement to come aboard.

This position will report directly to the Plumbing Service Manager. If you are a strategic leader with a passion for plumbing technical services, we encourage you to apply for this exciting opportunity.

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