Customer Service Lead

7 days ago


Fenton, Michigan, United States VG's Grocery Full time
Job Summary

We are seeking a highly skilled Customer Service Lead to join our team at VG's Grocery. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the financial best interests of the store.

Key Responsibilities
  • Accurately process all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure that return-to-stock items are handled promptly and in an orderly manner, with a focus on perishable items.
  • Knowledgeable about product locations in the store and advertised items, special prices, coupon deals, and other features that apply to our sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
Requirements
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.


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