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Disaster Response Call Center Representative

2 months ago

Portage, Indiana, United States MCI Careers Full time
Job Summary

MCI Careers is seeking highly motivated and dedicated individuals to join our team as Disaster Response Call Center Representatives. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by natural disasters.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers affected by disasters, addressing their inquiries and concerns in a professional and empathetic manner.
  • Communication: Utilize strong verbal and written communication skills to effectively communicate with customers, colleagues, and management.
  • Problem-Solving: Analyze and resolve customer issues in a fair and timely manner, escalating complex problems to senior team members as needed.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, responding to changing customer needs and priorities.
Requirements
  • Age: Must be at least 18 years old.
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Technical Skills: Basic knowledge of Microsoft Office Suite and Windows operating systems.
  • Customer Service Skills: Proven customer service experience, with a focus on providing exceptional service in a fast-paced environment.
  • Problem-Solving Skills: Ability to analyze and resolve customer issues in a fair and timely manner.
  • Teamwork Skills: Ability to work collaboratively with colleagues to achieve team goals and objectives.
What We Offer
  • Competitive Compensation: Competitive starting compensation based on experience.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Access to training and development programs to enhance skills and knowledge.
  • Work-Life Balance: Flexible scheduling to support work-life balance.
Language

English (en-US)