Social Media Content Moderator

2 months ago


Boise, Idaho, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business and improve customer experiences.

Our team is passionate about making a positive impact, and we're looking for talented individuals to join us in our mission to deliver exceptional service and support.

Job Summary

We are seeking a highly skilled Social Media Content Moderator to join our team. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content on our clients' platforms to ensure it meets community guidelines and standards.

This is a unique opportunity to work with a global company that values diversity, inclusion, and employee well-being. If you're passionate about digital content and customer service, we encourage you to apply.

Key Responsibilities
  • Review and moderate user-generated content on our clients' platforms to ensure it meets community guidelines and standards.
  • Participate in frequent training and development programs to stay up-to-date on industry trends and best practices.
  • Work collaboratively with our team to resolve complex issues and provide exceptional customer service.
  • Comply with corporate confidentiality policies and handle customer information with the utmost care.
  • Provide insights and recommendations to improve our processes and services.
Requirements
  • Experience navigating internet websites, including social media and commercial platforms.
  • Strong spelling, grammar, and reading skills.
  • Emotional intelligence and resilience.
  • Ability to review and moderate sensitive and potentially offensive content.
  • Attention to detail and ability to work in a fast-paced environment.
  • Logical problem-solving skills and ability to work independently.
  • Availability to work various shifts and meet changing business needs.
What We Offer

We offer a competitive compensation package, including paid training, competitive wages, and full benefits. Our employees also enjoy paid time off, employee wellness programs, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about digital content and customer service, we encourage you to apply.



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