Customer Service Representative

3 weeks ago


Allentown, Pennsylvania, United States BDP International Full time
About BDP International

BDP International is a leading global logistics provider with a rich history dating back to 1966. With annual sales exceeding $2.1 billion USD, we have grown to become one of the largest logistics providers in the world, operating in 270 cities across 135 countries.

Job Description

We are seeking a highly skilled Client Service Specialist to join our team. As a key member of our operations department, you will be responsible for processing customer invoices, resolving discrepancies, and providing exceptional customer service.

Key Responsibilities:
  • Process freight payment processing for domestic and international shipments
  • Batch and handle follow-up carrier and customer questions
  • Resolve discrepancies and errors in freight payment processing
  • Learn and utilize TBL Services software to enhance freight payment process
  • Provide point of contact for customer inquiries and TBL Operation Department employees
  • Answer phones and respond to customer inquiries
  • Scan carrier freight bills into Freight Payment system
  • Pick up mail from Post Office, sort, and open mail
  • Perform month-end accrual reporting for customers
  • Assist in customer call center and spot quote requests
  • Implement new customers and maintain good relationships with vendors and carriers
Requirements:
  • High School Diploma/GED required
  • At least 1 year of work experience in customer service
  • Previous experience in an office environment strongly desired
  • Ability to work in a fast-paced office environment
  • Strong communication, attention to detail, and organizational skills
  • Teamwork attitude and PC literacy
What We Offer:
  • Competitive salary based on experience
  • Full benefits package
  • Matching 401(k) plan
  • Tuition reimbursement
  • Casual dress environment


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