Service Advisor

2 days ago


Rochester, Minnesota, United States Rochester Mazda Full time
Job Summary

Rochester Mazda, part of the Rochester Motor Cars group, is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service, ensuring a seamless experience from greeting vehicle owners to explaining the repair process.

Key Responsibilities:
  • Oversee the flow of the Service Lane, ensuring customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer is not mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
Requirements:
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.

We are an equal opportunity employer, committed to providing a safe, drug-free work environment. We welcome individuals from diverse backgrounds and encourage applications from those who share our values.


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