Patient Services Supervisor
12 hours ago
About OrthoArizona:
At OrthoArizona, we strive to deliver exceptional patient care and innovative solutions. Our organization is dedicated to bringing the best together, creating a comprehensive orthopedic practice with renowned providers across 30 locations. We offer a wide range of services, including physical and occupational therapy, and are committed to being a pioneer in research and technology.
As a Patient Services Supervisor with OrthoArizona, you will:
- Manage timecards and approve/deny PTO requests in a timely manner.
- Perform 90-day performance reviews for team members and conduct weekly check-ins for new hires.
- Monitor key metrics such as inbound calls, call waiting, and call abandonment rates.
- Help resolve employee issues and disputes.
- Coordinate staffing levels to support daily operational needs.
- Coach employees through constructive feedback and optimize procedures.
- Manage workflows and ensure office policies and procedures are upheld.
- Motivate employees by resolving issues and making sound decisions.
- Report to manager on team and individual work accomplishments.
- Evaluate performance and provide feedback.
- Effectively screen candidates and manage new hire onboarding and training.
- Continually improve current processes to increase productivity and patient satisfaction.
- Excellent customer/patient service skills.
- Deep understanding of medical terminology.
- Working knowledge of computer programs.
- Excellent written and verbal communication skills.
- High school diploma or GED.
- Robust paid time off package.
- Medical insurance with 100% employer coverage.
- Health Savings account and company contributions.
- Dental and Vision insurance.
- Company-paid life insurance policy.
- 401(k) with company contribution and profit sharing.
- Pet insurance.
- ID Theft protection and Legal assistance.
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