Patient Services Supervisor

12 hours ago


Peoria, Arizona, United States OrthoArizona Full time
Patient Services Supervisor

About OrthoArizona:

At OrthoArizona, we strive to deliver exceptional patient care and innovative solutions. Our organization is dedicated to bringing the best together, creating a comprehensive orthopedic practice with renowned providers across 30 locations. We offer a wide range of services, including physical and occupational therapy, and are committed to being a pioneer in research and technology.

As a Patient Services Supervisor with OrthoArizona, you will:
  • Manage timecards and approve/deny PTO requests in a timely manner.
  • Perform 90-day performance reviews for team members and conduct weekly check-ins for new hires.
  • Monitor key metrics such as inbound calls, call waiting, and call abandonment rates.
  • Help resolve employee issues and disputes.
  • Coordinate staffing levels to support daily operational needs.
  • Coach employees through constructive feedback and optimize procedures.
  • Manage workflows and ensure office policies and procedures are upheld.
  • Motivate employees by resolving issues and making sound decisions.
  • Report to manager on team and individual work accomplishments.
  • Evaluate performance and provide feedback.
  • Effectively screen candidates and manage new hire onboarding and training.
  • Continually improve current processes to increase productivity and patient satisfaction.
Qualifications:
  • Excellent customer/patient service skills.
  • Deep understanding of medical terminology.
  • Working knowledge of computer programs.
  • Excellent written and verbal communication skills.
  • High school diploma or GED.
Full Time Benefits:
  • Robust paid time off package.
  • Medical insurance with 100% employer coverage.
  • Health Savings account and company contributions.
  • Dental and Vision insurance.
  • Company-paid life insurance policy.
  • 401(k) with company contribution and profit sharing.
  • Pet insurance.
  • ID Theft protection and Legal assistance.


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