Head of Consumer Insights

2 weeks ago


Woodbridge, Virginia, United States Sentara Healthcare Full time
Position Overview

As the Director of Patient Experience, you will spearhead the organization's efforts to comprehend the patient's voice through comprehensive analytics and insightful interpretation. Your role will be pivotal in transforming data into actionable insights that drive improvements in patient satisfaction.

Key Responsibilities
  • Oversee the analysis of feedback from various sources, including surveys and patient interactions.
  • Collaborate with measurement partners to ensure accurate data collection and reporting.
  • Present findings to stakeholders, highlighting trends and areas for enhancement.
  • Develop strategies to address patient complaints and grievances effectively.
  • Engage with cross-functional teams to foster a culture of continuous improvement in customer experience.
Qualifications

The ideal candidate will possess a strong background in analytics and project management, with a proven track record in enhancing customer experiences. Strong communication skills and the ability to interpret complex data are essential for success in this role.



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