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Field AV Implementation Manager

2 months ago

Fayetteville, North Carolina, United States Diversified Communications Full time
Job Title: Field AV Implementation Manager

At Diversified Communications, we're a global organization that sets the pace in technology and advisory services. Our comprehensive suite of solutions helps clients build connections that make a difference.

Job Summary

The Field AV Implementation Manager is responsible for onsite guidance and oversight of multiple projects. This role enforces standards and processes to increase quality, velocity, and efficiency for the team. The successful candidate will be the onsite point for customer escalation and the face of Diversified during the implementation phase.

Key Responsibilities
  • Site Superintendent Oversight
  • Hire, address performance, and terminate associates
  • Training and enforcement of Diversified installation standards
  • Manage the performance of onsite subcontractors
  • Review and analyze project data to make key decisions
  • Own field issues to resolution with the site superintendent and customer
  • Empowered to defuse and resolve onsite customer issues
  • Verification and enforcement of onsite performance and productivity standards
  • Provide onsite support for integration issues
  • Assist in development and deployment of installation processes and standards
  • Recommends training for future growth and development of the team
  • Assist in developing growth plans for process and operations staff
  • Helps develop and ensures compliance in Quality Assurance program
  • Field implementation and tracking of departmental goals and objectives
  • Responsible for site activities related to Safety, Quality Control, and ISO fulfillment
  • Coordinates activities for service to ensure all systems requiring support are successfully included
  • Final verification of preparedness for site activities
  • Support fleet and/or delivery of tools and materials for field
  • Maintain and track tooling/test gear
  • Site Surveys for projects and sales support
  • Verification for commissioning readiness
  • Review daily field reports for content and format
Complexity
  • Verification and implementation of standards in how Diversified deploys
  • Immediate point of escalation for jobsites
Decision Making Authority
  • Feedback on Hires/Fires/Reviews
  • Removal of personnel from jobsites
  • Standard training and enforcement for Contractors
  • Timesheet/PTO/Expense Verification
Physical Working Environment
  • Ability to visit multiple jobsites in assigned geography
  • Must be able to lift 50 lbs