Service Engineer

21 hours ago

San Jose, California, United States Super Micro Computer Full time
Job Summary:

Join Supermicro's Global Service Installation Team as a Service Engineer - Data Center Installation. This role requires the ability to work flexible hours, including nights and weekends, to complete equipment installation in a data center work environment. You will provide racking & stacking, copper/fibre cabling of server and network equipment, and technical support for installed equipment pertaining to hardware and software functionalities.

Key Responsibilities:

  • Knowledge of rack elevations / cable mapping for the installation of customer solution projects.
  • Assist / support the deployment of server, storage, and networking equipment.
  • Perform physical installation, rack and stack, cabling, and networking of data center hardware.
  • Coordinate with the engineering team to ensure seamless integration of hardware solutions.
  • Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
  • Conduct quality checks and test system functionality post-installation.
  • Provide frontline technical support to end-users via phone, email, and ticketing system.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Escalate complex problems to higher-level support teams when necessary.
Requirements:

  • 8 years of experience in servicing complex X86 systems and components.
  • Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering.
  • Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
  • Minimum two years of experience with Customer Support.
  • Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
  • Ability to solve problems and make decisions as necessary.
  • Ability to work in a challenging, dynamic, and fast-paced environment.
  • Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
  • Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
  • Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
  • Emphasize on break / fix and onsite Customer Service.
  • Experience in communicating with internal and external customers to explain total solutions.
  • Hands-on experience with Enterprise grade server hardware.
  • Must be punctual and detail oriented.
  • Strong written and verbal communication skills, project management skills, solid time management skills.
  • The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
  • Preferred certification in Windows, Linux and network protocols.
  • Must have valid license and reliable automobile.
Salary Range:

$101,000 - $115,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement:

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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