Customer Experience Manager

5 days ago


Lapeer, Michigan, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.

Key Responsibilities
  • Customer Experience: Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
  • Front-End Operations: Lead the execution of class and in-store events, manage and execute shrink and safety programs, and assist with cash reconciliation and bank deposits.
  • Team Management: Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support Talent Development.
  • Store Recovery: Maintain store recovery standards to deliver our Brand Promises and ensure execution of Company policies and standards.
  • Omnichannel Processes: Lead the omnichannel processes and ensure seamless customer experiences across all channels.
Requirements
  • Experience: Retail management experience preferred.
  • Skills: Strong leadership and communication skills, ability to remain standing for long periods of time, and ability to move throughout the store.
  • Physical Requirements: Regular bending, lifting, carrying, reaching, and stretching, lifting heavy boxes, and accessing high shelves by ladder or similar equipment.
What We Offer

At Michaels Stores, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and are committed to diversity and inclusion in the workplace.



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