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Customer Care Associate

2 months ago

Washington, United States Cardinal Health Full time

Work Schedule:
Monday - Friday 10:30 AM - 7:00 PM ET
Overview of Customer Service Operations at Cardinal Health
Customer Service Operations plays a vital role in delivering proactive solutions, conducting inquiry research and resolution, and performing root cause analysis.

As intermediaries for both internal and external clients, Customer Service Operations enhances the customer journey by utilizing various communication channels.

Key Responsibilities
1. Deliver high-quality customer service in a professional and courteous manner to both internal and external clients.
2. Manage and redirect incoming calls to the appropriate departments.
3. Review and address customer inquiries and requests through case management, phone, email, web, and fax within established service levels.
4. Provide specialized knowledge and services to clients, including return authorizations, order tracking, complaint resolution, EDI customer setup/maintenance, website assistance, and credit card inquiries and payments.
5. Process return authorizations and issue return labels for clients.
6. Track and trace customer orders to ensure timely delivery of products.
7. Assist clients with web registrations and inquiries.
8. Process credit card payments for clients.
9. Conduct daily research and resolve customer complaints/issues assigned through the Salesforce database, phone, email, and website.
10. Edit customer orders as requested by clients or sales teams.
11. Perform additional responsibilities as needed to enhance customer satisfaction.
Qualifications
- High School diploma with 1-2 years of experience in Customer Service or a minimum of a 2-year degree preferred.
- Extensive experience in phone communication within a customer service environment.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

Compensation Range:
$15.00 - $18.69 per hour

Bonus Eligibility:
No

Benefits Offered:
Cardinal Health provides a comprehensive range of benefits and programs to support health and well-being, including:
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs