Benefits Administration Lead
3 weeks ago
We believe that our employees are our greatest asset. That's why we're committed to providing a positive and supportive work environment, along with opportunities for growth and professional development. As a Director, Retirement Benefits, you'll have the chance to work with a talented team of professionals who share your passion for delivering exceptional retirement benefits services. You'll also have access to cutting-edge technology and tools to support your success, as well as a comprehensive benefits package and competitive salary. Whether you're just starting your career or looking to take the next step, we invite you to join our team and discover the rewards of working at Zenith American Solutions.
About the Job
This role offers an exciting opportunity to work with a leading third-party administrator and make a meaningful impact on the lives of our clients and their employees. The successful candidate will be responsible for directing the operations of retirement benefits for assigned locations or funds, ensuring compliance with company guidelines, client needs, and regulatory requirements. This includes developing management and supervisory staff, overseeing daily operations, and implementing internal systems and policies to ensure efficient and effective operations.
Responsibilities and Requirements
* Directs the operations of retirement benefits for assigned locations or funds* Ensures compliance with company guidelines, client needs, and regulatory requirements* Develops management and supervisory staff through performance management, goal setting, training, and effective employee relations* Oversees the assignment, distribution, and monitoring of daily operations to ensure client needs and expectations are consistently met* Implements and monitors internal systems, policies, and procedures to ensure efficient and effective operations in accordance with plan guidelines and regulatory requirements* Oversees the management of expenses for assigned teams to ensure operations remain within budget parameters; determines and implements appropriate course correction when needed* Partners with Client Services to address and resolve service issues or escalations with clients* Partners with other departments or teams to ensure efficient and accurate implementations or onboarding of new clients* Provides regular reporting on operational metrics* Attends Board of Trustee meetings to provide retirement benefits updates as needed* May participate in presentations for new business or clients* Performs other duties as assigned* Bachelor's degree in a business-related field and 7 years of experience working in retirement benefits, or* High school diploma and 10 years of experience working in retirement benefits, including five years in an operations management role* Thorough knowledge of defined benefit plans, defined contribution plans, 401(k) plans, and benefits administration systems* Thorough understanding of ERISA compliance or regulatory procedures* Professional maturity with proven success nurturing internal and external relationships* Proven ability to recruit, lead, and motivate a successful management team* Excellent verbal and written communication skills, including interpersonal skills* Aptitude for strategic thinking and experience executing process improvement measures* Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities* Ability to effectively manage remote employees in diverse locations and regions* Must be willing to travel as business dictates* Computer proficiency, including Microsoft Office tools and applications* Experience working in a third-party administrator or Taft-Hartley environment is preferred
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