Customer Service Representative

5 days ago

Grand Rapids, Michigan, United States Adabible Full time

Customer Service Representative

About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Adabible. As a key member of our customer-facing team, you will be responsible for ensuring timely, accurate, and cost-effective movement of all customer freight.

Key Responsibilities

  • Address problems and provide solutions to issues that arise while on duty
  • Call customers for late pickups, vehicle changes, no-freight, etc.
  • Answer phones in a friendly, helpful manner, and intelligently respond to customer needs
  • Use various resources to look up directions and other critical information for drivers
  • Maintain a clean and productive work environment
  • Efficiently dispatch, best utilizing company resources
  • Monitor loads from the time entered to when they are safely delivered to the customer
  • Update third-party logistics carriers online or by phone calls with delivery information
  • Input orders into company systems in an efficient, accurate, and timely manner
  • Communicate with all departments effectively
  • Manage the dispatch room with a get-it-done attitude, always keeping a positive attitude no matter what the circumstance

Requirements

  • Ability to work independently, with little to no direct supervision
  • Candidates must provide a personal email with application
  • Qualified candidates will be required to complete a Wonderlic test after initial selection to move on in the process

About Us

At Adabible, we value our employees and strive to create a positive and productive work environment. We are committed to providing our customers with world-class service and are looking for dedicated and passionate individuals to join our team.

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