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Area General Manager

2 months ago

Fargo, North Dakota, United States Landing Full time
About the Role

We are seeking a highly skilled and experienced Area General Manager to join our team at Landing in the Fargo, ND market. As a key member of our Field Operations team, you will be responsible for driving success in the Fargo market, ensuring an exceptional member experience, and leading a team of full-time cleaners and installers.

Key Responsibilities
  • Account Management: Assume ownership and manage relationships of key accounts within a portfolio of properties, ensuring high levels of satisfaction and retention.
  • Team Leadership: Support a team of full-time cleaners and installers, coordinate schedules, and leverage critical tasks to high performers.
  • Quality Control: Inspect cleaned homes, identify training opportunities, and evaluate property and home condition to ensure inventory meets Landing standards.
  • Member Support: Oversee members' reservations from beginning to end, ensuring 100% member satisfaction, and monitor and resolve member support tickets through all member communication channels.
  • Collaboration: Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases.
  • Market Performance: Evaluate market performance against key performance indicators, including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth, and build weekly market performance reports to present to Field Operations leaders.
Requirements
  • This is an in-market position without a physical office, requiring a location in the Fargo, ND area.
  • Strategic Thinking: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up.
  • Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
  • Customer Focus: You have an obsession with customer experience and satisfaction.
  • Data-Driven: You're able to thrive in high-growth environments and an evolving startup atmosphere, using data and metrics to drive improvement.
  • Leadership Qualities: You possess strong organizational and leadership qualities, an over-communicator, proactive ownership style, and the ability to earn the trust of leadership, work independently, and drive results with minimal supervision.
What We Offer
  • A competitive benefits package, including medical, dental, vision, life and AD&D, disability, mental health, pet, commuter, and FSA or HSA.
  • A 401(k) plan and access to ImmediatePay.
  • A generous PTO policy.
  • Opportunities for upward mobility and professional growth.
  • 7 free nights in a Landing home per year.
  • Employee perks for temporary or indefinite stays when you choose to live with Landing.
  • A monthly phone and car allowance.
  • A variable monthly bonus.