Specialist Cricket Indirect Sales Representative

3 weeks ago


Knoxville, Tennessee, United States AlienVault Full time

Job Description: This position supports the Southeast States Market for Cricket Wireless and requires the applicant to reside within the market states, including Asheville, Johnson City, and Knoxville. The role is considered a field position and cannot be performed remotely. At Cricket Wireless, we're redefining the future of connectivity by providing products and services that create connections, improve lives, and allow millions to share their stories and experiences. Our Corporate teams are driven by innovation and a desire to connect the world in meaningful ways. As an Indirect Sales Specialist, you'll be responsible for supporting all aspects of the local dealer sales and operations channel within an assigned market. Key Responsibilities:

  • Visits Authorized Retailer stores to ensure customers receive an optimal customer experience and thorough information about their Cricket Wireless purchase.
  • Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience, and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
  • Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
  • Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
  • Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
  • Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline, and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
  • Validates that Authorized Retailer merchandising is displayed according to plan.
  • Delivers training on Cricket's systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers' ability to properly sell Cricket's products and services.
  • Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners; researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.
Requirements:
  • Bachelor's Degree preferred.
  • 1 to 5 years indirect channel management, customer-facing, sales experience.
  • 2 years sales management experience preferred.
  • Excellent negotiating skills to achieve sales goals, analyzing sales trends, and operations management.
Benefits: Our Specialist Cricket Indirect Sales Managers earn between $47,200 - $70,800 of TSR + $16,000 in commissions yearly if all sales goals are met. Additional benefits include medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, paid caregiver leave, adoption reimbursement, disability benefits, life and accidental death insurance, and employee assistance programs. A career with Cricket Wireless offers big rewards, empowering you to make a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. You'll be part of something greater, do incredible things, and be rewarded with a chance to change the world.
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