Security Agent

7 days ago


Newport Beach, California, United States Balboa Bay Resort & Club Full time
Job Title: On-Call Security Agent

Join the Balboa Bay Resort & Club team as an On-Call Security Agent, responsible for ensuring the safety and security of our guests, team members, and property.

Job Summary:

This role involves patrolling the hotel/resort property, investigating incidents, and maintaining accurate records. The successful candidate will have excellent customer service skills, be able to work independently, and have a strong attention to detail.

Key Responsibilities:
  1. Patrol and Security: Patrol the hotel/resort property to ensure the safety of guests and team members, and to protect all hotel assets.
  2. Incident Response: Investigate, record, and report any accidents, incidents, or other issues necessary for the safe and efficient operation of the property and safety of persons.
  3. Record Keeping: Maintain accurate records while performing basic office duties, including camera monitoring, shift activity log, code book, and team member and guest interaction.
  4. Key Control: Administer the property's key control policy, providing key assistance, lock programming, and related investigations as requested or required.
  5. Communication: Effectively deal with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to defuse anger.
  6. Reporting: Notify management of unsafe conditions, needed maintenance of any equipment, and any accidents.
Requirements:
  1. Education: High school diploma or general education degree (GED), or equivalent combination of education and experience.
  2. Experience: Two years of experience in a related security position, with hotel or resort experience preferred.
  3. Skills: Excellent customer service/communication skills, ability to use mathematics to solve problems, and attention to detail.
  4. Certifications: Current Guard Card, valid drivers' license in good standing with clean driving record, and CPR, First Aid, and Defibrillator certifications or willingness and ability to obtain these within 45 days of employment.

Please note that due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.


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