Training Development Specialist

5 days ago


Chicago, Illinois, United States USG Full time

About the Job:

We are seeking a highly skilled Training Supervisor to join our customer service team at USG. As a key member of our team, you will be responsible for developing and implementing training programs that enhance the performance of our customer service team. This role requires a strong understanding of customer service principles and practices in a B2B context, as well as excellent communication, presentation, and interpersonal skills.

The ideal candidate will have extensive experience in customer service within a manufacturing environment and be proficient in using training software and tools. This role includes designing training programs, updating training materials, monitoring the effectiveness of training programs, and providing ongoing support.

Key Responsibilities:

  • Develop policy, process, and training programs that meet company goals and industry standards.
  • Prioritize and specialize in training that supports the customer service transformation and adoption of best practices.
  • Lead engaging training sessions for new hires and existing staff using various training methods to accommodate different learning styles.
  • Evaluate and improve training effectiveness by monitoring representatives' performance, collecting and analyzing trainee feedback, and adjusting training strategies based on metrics and feedback.
  • Maintain and update training materials to keep them current and relevant.

Requirements:

  • Bachelor's degree in Business, Education, Human Resources, or a related field.
  • Proven experience in a training or supervisory role within a customer service environment, preferably in manufacturing.
  • Strong understanding of customer service principles and practices in a B2B context.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to motivate and inspire others to achieve their best performance.

Estimated Salary: $78,780 - $105,000 per year.



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