Commercial Training Specialist
1 week ago
Company Overview
MMD Services Inc. is a prominent leader in delivering exceptional experiences through over 1,000 subsidiaries and affiliated brands. With a strong focus on commercial services, our client seeks a skilled Commercial Training Specialist to lead the development of consistent, effective training programs.
Salary & Benefits
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Job Description
This role focuses on designing and delivering training programs for our client's above-property operators, including those working with franchise hotels and third-party management companies. The individual will be responsible for creating a unified learner experience, streamlining content, and ensuring alignment across various departments within commercial services.
Key Responsibilities:
- Learning Program Development: Design and refine onboarding and orientation programs for General Managers and owner-operators, ensuring alignment with their values, tools, and resources.
- Training Content Optimization: Evaluate existing materials for quality and relevance; improve or develop scripts and speaking points to enhance usability and learner engagement.
- Cross-Functional Collaboration: Work across departments like sales, revenue management, marketing, and digital to align messaging and training goals.
Required Skills & Qualifications:
- Experience in Hospitality: Strong understanding of hotel operations and the commercial services ecosystem, including franchise and third-party management.
- Learning & Development Expertise: Passion for training and development, with the ability to create structured, learner-focused programs.
- Scriptwriting Skills: Ability to write compelling and practical training scripts and message points.
Location & Travel
The ideal candidate will be based in Chicago, with occasional travel required for onboarding and collaboration. Must have availability to work across multiple time zones.
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