ServiceNow Transformation Lead
3 days ago
Job Title: ServiceNow Transformation Lead
Location: Remote within the US but requires frequent travel.
Position: ServiceNow Techno-Functional Lead
We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow to lead and deliver ServiceNow projects, engage with clients during the sales cycle as a Sales Engineer, and take ownership of technical leadership from discovery to implementation.
Estimated Salary: $120,000 - $180,000 per year.
Requirements:
· Experience:
o Minimum of 5 years in IT with a strong technology background.
o Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, ITBM, GRC, ITOM, PPM, and App Engine.
o Hands-on experience implementing at least one ServiceNow product offering.
o ServiceNow certifications are a strong plus.
· Skills:
o Exceptional verbal and written communication with strong articulation and analytical reasoning skills.
o Ability to document and translate complex business requirements into actionable technical deliverables.
Responsibilities:
o Conduct discovery sessions to understand client needs and propose tailored ServiceNow solutions.
2. Project Leadership:
o Take ownership of end-to-end project delivery, including requirements gathering, discovery sessions, and implementation planning.
o Develop detailed project plans, timelines, and resource requirements.
3. Client Engagement:
o Build and maintain strong relationships with project stakeholders.
o Act as the primary liaison between clients and technical teams to ensure requirements are met.
o Represent stakeholder interests throughout planning, development, and release processes.
4. Requirements Gathering and Documentation:
o Use interviews, workshops, document analysis, and workflow analysis to gather and analyze requirements.
o Document requirements in user stories, functional specifications, business requirement documents (BRDs), and other formats as necessary.
5. Delivery Oversight:
o Work closely with the technical team to ensure requirements are developed, tested, and delivered to specifications.
o Assist QA teams during implementation to identify and address bugs or misunderstandings early.
o Conduct demos for customers and stakeholders, addressing feature requests and changes.
6. Support and Adoption:
o Assist clients during UAT and production environments to ensure smooth adoption.
o Provide thought leadership to identify opportunities for improvement and recommend enhancements.
7. Consultancy:
o Identify areas of improvement in client environments and propose solutions in collaboration with the consultancy team.
o Communicate consultancy deliverables to both technical and business stakeholders.
o Lead multiple ServiceNow implementation projects to deliver measurable transformation for clients.
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