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IT Service Technician

2 months ago

Helena, Montana, United States GovCIO Full time
Job Summary

We are seeking a highly skilled IT Service Technician to join our team at GovCIO. As a key member of our support team, you will provide onsite technical support for our federal customer in Helena, MT.

Key Responsibilities
  • Provide technical support for all onsite IT activities, including troubleshooting and resolving technical problems.
  • Consult with support teams, help desks, customers, and other technical staff to resolve issues.
  • Coordinate and perform operation and/or maintenance activities for networks/servers.
  • Identify recurring problems and recommend steps to reduce their severity or frequency.
  • Install, troubleshoot, and maintain a variety of products and equipment.
  • Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
  • Provide onsite training for customer support personnel.
Requirements
  • High School diploma or equivalent required.
  • 0-2 years of experience in a technical support role.
  • US Citizen.
  • High degree of technical proficiency.
  • Excellent problem-solving skills and analytical abilities.
Preferred Qualifications
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
About GovCIO

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package.