Front Desk Lead

1 week ago


South Yarmouth, Massachusetts, United States Planet Fitness - The Core Group Full time
Job Summary
The Assistant Manager plays a crucial role in ensuring the success of our gym by overseeing daily operations, managing staff, and providing exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

About the Job
This is a full-time position requiring 40 hours of work per week. You will work Monday through Thursday from 12pm to 8pm and Saturdays from 9am to 5pm. In addition to your base salary, you may also earn up to a $360 bonus per month.

Main Responsibilities
Key responsibilities of this role include:
  • Staff management, including recruiting, hiring, training, and development.
  • Maintenance of a welcoming atmosphere for all members, prospective members, and guests.
  • Backup support to the Club Manager as needed.
  • Oversight of member services, ensuring staff provides superior customer experiences.
  • Employee issue resolution and escalation.
  • Facilitating front desk activities, including phone answering, member check-in, and new member sign-ups.
  • Statistical tracking and reporting.

Qualifications/Requirements
To succeed in this role, you should have:
  • Excellent customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Effective communication, leadership, and problem-solving skills.
  • Computer proficiency (Microsoft Suite).
  • A hardworking, enthusiastic, and energetic attitude.
  • Strong interpersonal and conflict resolution skills.
  • CPR Certification required.
  • High school diploma/GED equivalent required.
  • Age 18 or older.

Benefit Information
We offer comprehensive benefits to eligible employees who work at least 30 hours per week. These benefits include medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.

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