Program Director

7 days ago

Washington, Washington, D.C., United States Children's National Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to join our team at Children's National Medical Center. The successful candidate will be responsible for planning, implementing, managing, and evaluating service/department activities in accordance with accepted national standards and administrative policies.

Key Responsibilities
  • Implement strategic plans through management of day-to-day operations of department/service area; troubleshoot operational issues and develop action plans to resolve.
  • Collaborate with Director on significant operational issues/barriers.
  • Assist Director in development, implementation, and evaluation of services, programs, policies, and procedures, and performance standards to achieve departmental goals.
  • Develop and implement systems to monitor and improve performance and service quality.
  • Prepare documentation and projections to support the operating and capital budget planning process.
  • Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.
  • Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.
  • Monitor monthly performance reports and budget variances and resolve discrepancies as needed.
  • Evaluate reimbursement and denial trends and develop and implement action plans to address issues.
  • Assist in the development, evaluation, and implementation of new ventures, services, and partnerships.
  • Work with the Director to develop evaluation tools to measure each aspect of clinical delivery.
  • Identify new sources of funding and write template proposals.
  • Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.
  • Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.
  • Collaborate with director in all hiring and disciplinary actions.
  • Ensure all personnel records are complete and annual reviews are completed in a timely fashion.
  • Ensure all personnel are in compliance with Occupational Health requirements.
  • Ensure all clinical personnel are in compliance with the Medical Staff Office.
  • Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.
  • Manage all employee grievances, worker's compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.
  • Collaborate with Government and Community Affairs department to schedule mobile medical units at community events.
  • Serve as the liaison between CNMC, CHP-DC, and community leaders.
  • Ensure the availability of promotional items at community events.
  • Develop business plans for new programs, sites, or equipment.
  • Create project plans with milestones, deliverables, and accountability assignments.
  • Deliver projects on time and on budget.
  • Speak up when team members appear to exhibit unsafe behavior or performance.
  • Continuously validate and verify information needed for decision making or documentation.
  • Stop in the face of uncertainty and takes time to resolve the situation.
  • Demonstrate accurate, clear, and timely verbal and written communication.
  • Actively promote safety for patients, families, visitors, and co-workers.
  • Attend carefully to important details - practicing Stop, Think, Act, and Review in order to self-check behavior and performance.
  • Monitor clinic flow, to implement performance improvement initiatives to ensure physician and staff productivity.
  • Ensure the reconciliation of patient visits with charge documents and the timely submission of charge tickets and statistics.
  • Participate in the establishment and revision of procedures, performance standards, and productivity targets for the administrative staff.
  • Ensure a safe, secure, and clean work and patient care environment; include full functionality of equipment; interact with the applicable business contacts/service vendors to ensure the availability of services and compliance with JCAHO standards.
  • Monitor space utilization to ensure that proper use of space and expansion needs are met.
  • Partner in the mission and upholds the core principles of the organization.
  • Committed to diversity and recognizes value of cultural ethnic differences.
  • Demonstrate personal and professional integrity.
  • Maintain confidentiality at all times.
  • Anticipate and responds to customer needs; follows up until needs are met.
  • Demonstrate collaborative and respectful behavior.
  • Partner with all team members to achieve goals.
  • Receptive to others' ideas and opinions.
  • Contribute to a positive work environment.
  • Demonstrate flexibility and willingness to change.
  • Identify opportunities to improve clinical and administrative processes.
  • Make appropriate decisions, using sound judgment.
  • Use resources efficiently.
  • Search for less costly ways of doing things.
Requirements
  • Bachelor's Degree in a related field (Required)
  • Master's Degree in Business, Healthcare Management, or Finance (Preferred)
  • 5 years of related and progressive experience (Required)
  • 3 years of management/supervisory experience (Required)
  • 3 years of experience in writing/communications, healthcare administration, and non-profit management (Preferred)
  • Familiarity and experience with electronic database research tools, including use of the Internet.
  • Understanding of management information systems and technology is helpful.
  • Full command of Microsoft Word, Excel, and/or similar software applications.
Work Environment

Children's National Medical Center is a leading pediatric healthcare provider in the Washington, D.C. area. We are committed to providing high-quality care to our patients and their families.

This position is located at our Main Campus in Washington, D.C.

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Apply now to join our team and make a difference in the lives of children and families

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